Home / Support and Success Plans
| Features | GOLDEN | SILVER | STANDARD |
|---|---|---|---|
| Centralized Support Portal & Email Issue Logging | |||
| Emergency Support | |||
| Escalation Support | |||
| Infrastructure Monitoring | |||
| Standard Operating Hours Support | |||
| Telephone Support | |||
| 24/7 Site uptime & Performance Monitoring | |||
| Detailed Monthly Reports | |||
| Performance Tuning | |||
| Process Monitoring | |||
| Technical Skill – Based Help Desk Support | |||
| Business User Support | |||
| Dedicated Account Manager | |||
| Infrastructure Enhancement, and Migration | |||
| Onsite Support |
