Home / Support and Success Plans

Features	GOLDEN	SILVER	STANDARD
Centralized Support Portal & Email Issue Logging
Emergency Support
Escalation Support
Infrastructure Monitoring
Standard Operating Hours Support
Telephone Support
24/7 Site uptime & Performance Monitoring
Detailed Monthly Reports
Performance Tuning
Process Monitoring
Technical Skill – Based Help Desk Support
Business User Support
Dedicated Account Manager
Infrastructure Enhancement, and Migration
Onsite Support