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FeaturesGOLDENSILVERSTANDARD
Centralized Support Portal & Email Issue Logging
Emergency Support
Escalation Support
Infrastructure Monitoring
Standard Operating Hours Support
Telephone Support
24/7 Site uptime & Performance Monitoring
Detailed Monthly Reports
Performance Tuning
Process Monitoring
Technical Skill – Based Help Desk Support
Business User Support
Dedicated Account Manager
Infrastructure Enhancement, and Migration
Onsite Support
Open chat
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